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What Is Call Center Absenteeism

What Is Call Center Absenteeism?

Absenteeism in call centers is a usual occurrence where employees take the day off without any notice. This can negatively impact the customer experience (CX).

What Is Call Center Attrition

What Is Call Center Attrition?

Attrition in call centers is the process that measures the percentage rate at which employees leave the organization over a specific period. It is a

What is Call Center Forecasting

What is Call Center Forecasting?

Call center forecasting is about accurate predictions about the volume of calls your business will receive over a certain period. It provides the exact or