Facing rejections during cold calls is a common scenario. However, you may get demotivated after receiving too many rejections. By clearing your head and embracing turndown, you can find cold calling motivation after rejection. The cold calling approach has low success rates and is frequently met with rejection and negative responses from potential customers. Research […]
How to Overcome Cold Calling Anxiety
Cold-calling anxiety is a formidable challenge faced by many in sales. It is more than just nerves before dialing a number. It’s a psychological hurdle that can hinder success in cold-calling efforts. Most of the time, beginner cold callers often get nervous. In fact, 40% of salespeople report experiencing intense cold call anxiety at some […]
9 Proven Telemarketing Appointment Setting Strategy For B2B
Despite the rise of digital marketing channels, the power of personal conversation through telemarketing in influencing business decisions cannot be underestimated. However, a telemarketing campaign’s success depends on the effectiveness of its strategy. Well, proven telemarketing appointment-setting strategies for business-to-business (B2B) can lead your telemarketing efforts to successful appointment-setting. Appointment setting is a great telemarketing […]
How To Generate Leads For Financial Advisors?
Let’s start with a statistic: over 90% of financial advisors tend to leave the industry within three years. What can be the root cause of this dramatic rate? And you guessed it right, that is the lack of potential leads. Successful lead generation enables financial advisors to build a pipeline of potential clients, but this prospecting can […]
Why Is Cold Calling Important in Business?
Cold calling is still essential in business just because of its scope of direct communication. Nowadays, digital marketing strategies often take center stage in business. However, the importance of cold calling is still unwavering. Despite the evolving marketing methodologies, businesses find value in the direct and personal approach. Notably, the cold calling offers this. It’s […]
What Is Agent Utilization In A Call Center?
Agent utilization in a call center is a critical metric that measures how effectively agents are occupied with their tasks. This KPI is directly tied to other critical indicators such as attrition, adherence, and staffing levels. Agents’ roles are to make use of most of their working time, which indicates a high agent utilization rate […]
What Is Occupancy In Call Center?
In a call center context, “occupancy” refers to the percentage of time that call center agents spend actively handling customer interactions or performing work-related tasks compared to the total available time. It is a key performance indicator (KPI) that measures the efficiency and productivity of the call center staff. Call centers use occupancy rates to […]
What Is Call Center Absenteeism?
Absenteeism in call centers is a usual occurrence where employees take the day off without any notice. This can negatively impact the customer experience (CX). It’s a complicated matter that needs to be carefully thought through and analyzed. A Cornell University study indicated that call center absenteeism averages 6% on typical days, with outsourced call centers having […]
