How to Deal with High Volume Calls – Best Tips & Strategies
Studies show that an unexpected call volume decreases efficiencies and contributes to a fall in your agentâs productivity by up to 25%, leading to longer
Why 24/7 Customer Service is Important – Key Benefits
Customers make or break a business, so customer service is the key to business growth. The better the customer service, the greater the return on
Customer Loyalty vs Customer Retention: Key Differences
Getting new customers is important, but keeping them is necessary for the longevity of your business. Customer retention is a companyâs ability to retain customers
How to Transform Callers into Loyal Customers – Proven Strategies
Transforming the callers into loyal customers is a crucial factor in the growth and sustainability of any type of business. If the callers get the
How to Say “Sorry, I Missed Your Call” Professionally [With Examples]
The most anticipated call will come when you are not at your desk. The infamous Murphyâs law is eminent. You may miss an important call
How Do Call Answering Services Improve Customer Experience?
Decent quality and professional customer service are always important for a better customer experience. Your customers always require faster response, organized communication, and a flawless
