What Are the Different Types of Call Handling? How They Work
Call handling refers to a call center agent addressing a customer’s queries, sales, or after-sales service needs over the phone. It is a structured and
What Does Good Customer Service: A Complete Guide
Customer service refers to assistance for any issue a customer faces after or before purchasing a product or service via phone, email, or in person.
Customer Service vs Customer Experience: Key Differences
When you interact with a brand, whether you browse, purchase, or seek help, every step is a form of customer experience. On the other hand,
How to Improve Call Handling Skills: Secret Tips
When you pick up the phone, you are not just answering a call; you are opening a door to build trust, solve problems, and represent
How to Handle Difficult Calls in a Call Center – Expert Strategies
Call center agents frequently face interactions with clients beyond routine inquiries into difficult situations. These calls, often optimized from significant customer pain points like frustration,
Inbound Vs Outbound Calls – Key Differences
Inbound and outbound calls are both important for a business. Inbound calls are those incoming calls from customers that are related to solving queries and
