Call centers today are often under pressure to deliver faster, smarter, and more personalized support. This is when blended call handling is needed, a system where agents can not only answer customer inquiries, but also reach out to potential customers for lead generation. Today, we will talk about what blended call handling means and how […]
What is Call Handling? Types, Features, Tools, and Technology
Call handling simply is the management of telephone or mobile phone calls. Managing incoming and outgoing calls from start to end or transferring for additional needs for any organization, according to the needs of the customer or business, is call handling. A well-organized call center service can improve your business and customer satisfaction effectively. Did […]
Inbound Call Handling: Best Practices, Strategies & Tools
The engagement of your customers and their experience with your company depend on how your agents handle inbound calls. A missed call or poor interaction can cause a lost opportunity, while a smooth and well-managed call can build trust and make conversions. It says that about 93% of customers stick with a brand that delivers […]
Lead Generation vs. Demand Generation: Core Differences
In digital marketing, two terms often surface in strategy meetings and campaign briefs. These terms are lead generation and demand generation. They might sound similar and are frequently used in the marketing process, but they serve different purposes within the marketing funnel. Understanding the difference between the two is very important for building effective marketing […]
How to Use Live Chat for Lead Generation to Better ROI
More than 71% of customers want real-time assistance or solutions nowadays, because of the changes in generation and the revolution of technology. In the USA, 25% or more businesses started using live chat on their business website, and their success rate is definitely higher than others. With the time expectation of customers having exponentially expanded, […]
B2B Outbound Compliance for Email, Calls, SMS & LinkedIn
Ever wondered why your phone doesn’t explode with business calls, telemarketing transactions, and employee voice comments every other minute? That’s because B2B telemarketing compliance, including terms for outbound calls and potential civil penalties, is a big deal, shaping how businesses and their employees reach out to each other. It’s a tightrope walk between being persuasive […]
Explore How AI Makes Your B2B Appointment Setting Effortless
Setting an appointment in B2B used to be a lot of manual work, from sending the same email over and over again to juggling calendars. However, it has moved way past your endless emails and cold calls. Now, businesses, like B2B companies, can totally change their sales game and close more deals effortlessly, all because […]
How to Build a High-Intent ICP for Appointment Setting (BANT vs. MEDDIC vs. SPICED)
Did you know that 68% companies struggle to book a quality meeting to make sales? Yes, because of low-quality ICPs. If you want to build a high-intent ICP for appointment setting, you need to analyze a perfect customer’s characteristics and use frameworks like BANT, MEDDIC, or SPICED to determine the lead’s intent. You can choose […]
How to Recruit Experienced Real Estate Agents
There are over three million active real estate agents in the U.S. alone, giving you a large pool of talent to recruit from. You’d think recruiting top agents would be easy. But, is it? Recruiting real estate agents is not about waiting for the right people to come to you. It is about actively positioning […]
Routing & Round-Robin for B2B Sales Teams with Methods
You might have lots of leads, but distributing them to the right sales experts is necessary. That’s why you should follow a proper lead routing strategy. So that the sales can easily & effectively connect and engage with the leads. To help you in this situation, we will discuss the routing methods with round-robin techniques […]