Call handling refers to a call center agent addressing a customer’s queries, sales, or after-sales service needs over the phone. It is a structured and strategic process for managing calls to achieve efficiency and effective customer satisfaction. Call center service or efficient communication is essential for every business’s growth. In this guide, you will learn […]
What Does Good Customer Service: A Complete Guide
Customer service refers to assistance for any issue a customer faces after or before purchasing a product or service via phone, email, or in person. Therefore, businesses that focus on customer satisfaction and improve customer service develop a strong reputation and quickly become recognized brands. Whether you are a job seeker in the customer service […]
Customer Service vs Customer Experience: Key Differences
When you interact with a brand, whether you browse, purchase, or seek help, every step is a form of customer experience. On the other hand, customer service is direct assistance from the seller, a part of the customer experience. In this article, you will learn the key differences between customer service and customer experience, what […]
How to Improve Call Handling Skills: Secret Tips
When you pick up the phone, you are not just answering a call; you are opening a door to build trust, solve problems, and represent your brand. Now, a highly competitive marketplace always demands better customer service. So, better call centre support relies on a set of call handling skills. Call centre service is almost […]
How to Handle Difficult Calls in a Call Center – Expert Strategies
Call center agents frequently face interactions with clients beyond routine inquiries into difficult situations. These calls, often optimized from significant customer pain points like frustration, confusion, or dissatisfaction, can be literally stressful and challenging for the call agents. You need to understand what makes a call difficult in the first steps towards effective management. Therefore, […]
