Inbound and outbound calls are both important for a business. Inbound calls are those incoming calls from customers that are related to solving queries and

Studies show that an unexpected call volume decreases efficiencies and contributes to a fall in your agent’s productivity by up to 25%, leading to longer

Customers make or break a business, so customer service is the key to business growth. The better the customer service, the greater the return on

Getting new customers is important, but keeping them is necessary for the longevity of your business. Customer retention is a company’s ability to retain customers

Transforming the callers into loyal customers is a crucial factor in the growth and sustainability of any type of business. If the callers get the

The most anticipated call will come when you are not at your desk. The infamous Murphy’s law is eminent. You may miss an important call