When you pick up the phone, you are not just answering a call; you are opening a door to build trust, solve problems, and represent

Inbound and outbound calls are both important for a business. Inbound calls are those incoming calls from customers that are related to solving queries and

Studies show that an unexpected call volume decreases efficiencies and contributes to a fall in your agent’s productivity by up to 25%, leading to longer

Customers make or break a business, so customer service is the key to business growth. The better the customer service, the greater the return on

Getting new customers is important, but keeping them is necessary for the longevity of your business. Customer retention is a company’s ability to retain customers