46% of customers expect email replies within only 15 minutes. In that case, if your customer service agent got the email at midnight, what would to do? Well, with automation, your customer service team can deliver – even at 3 AM! Yes, this solution is not any magic; it’s only about the automation. In this […]

It’s no surprise that some brands are so easy to trust — and so easy to come back to. No, they don’t have Aladdin’s magic lamp! The real secret? They have a clear and strong customer service philosophy.  Even this is not just a written document on their websites. It’s the way their team talks […]

When you interact with a brand, whether you browse, purchase, or seek help, every step is a form of customer experience. On the other hand, customer service is direct assistance from the seller, a part of the customer experience.  In this article, you will learn the key differences between customer service and customer experience, what […]

When you pick up the phone, you are not just answering a call; you are opening a door to build trust, solve problems, and represent your brand. Now, a highly competitive marketplace always demands better customer service. So, better call centre support relies on a set of call handling skills. Call centre service is almost […]

Inbound and outbound calls are both important for a business. Inbound calls are those incoming calls from customers that are related to solving queries and getting specific information. On the other hand, outbound calls are operated by telemarketing agents to reach out to customers. It’s specifically focused on the purpose of marketing and generating leads […]

Studies show that an unexpected call volume decreases efficiencies and contributes to a fall in your agent’s productivity by up to 25%, leading to longer wait times and frustration for your customer.  In this blog, you will understand the multifaceted nature of handling high call volumes. You can experiment with both proactive strategies for reducing […]

Customers make or break a business, so customer service is the key to business growth. The better the customer service, the greater the return on investment. Therefore, ensuring top-notch customer service should be highly prioritised in all businesses. One of the most effective strategies for enhancing business customer service is 24/7 call answering. 24/7 call […]

Getting new customers is important, but keeping them is necessary for the longevity of your business. Customer retention is a company’s ability to retain customers over time, while customer loyalty involves building strong relationships that lead to repeat business and advocacy. Why Should You Care About Retention and Loyalty? Will increase profitability – A 5% increase in […]

Transforming the callers into loyal customers is a crucial factor in the growth and sustainability of any type of business. If the callers get the information they are seeking about services, they will definitely become trustworthy customers. In this article, we will go through an in-depth discussion about turning calls to loyal customers. Our core […]