Inbound and outbound calls are both important for a business. Inbound calls are those incoming calls from customers that are related to solving queries and getting specific information. On the other hand, outbound calls are operated by telemarketing agents to reach out to customers. It’s specifically focused on the purpose of marketing and generating leads […]

Studies show that an unexpected call volume decreases efficiencies and contributes to a fall in your agent’s productivity by up to 25%, leading to longer wait times and frustration for your customer.  In this blog, you will understand the multifaceted nature of handling high call volumes. You can experiment with both proactive strategies for reducing […]

Customers make or break a business, so customer service is the key to business growth. The better the customer service, the greater the return on investment. Therefore, ensuring top-notch customer service should be highly prioritised in all businesses. One of the most effective strategies for enhancing business customer service is 24/7 call answering. 24/7 call […]

Getting new customers is important, but keeping them is necessary for the longevity of your business. Customer retention is a company’s ability to retain customers over time, while customer loyalty involves building strong relationships that lead to repeat business and advocacy. Why Should You Care About Retention and Loyalty? Will increase profitability – A 5% increase in […]

Transforming the callers into loyal customers is a crucial factor in the growth and sustainability of any type of business. If the callers get the information they are seeking about services, they will definitely become trustworthy customers. In this article, we will go through an in-depth discussion about turning calls to loyal customers. Our core […]

The most anticipated call will come when you are not at your desk. The infamous Murphy’s law is eminent. You may miss an important call when you are in a meeting or busy with a last-minute task. Don’t worry, it’s not the end of the world.  When you unintentionally miss an important call, the accurate […]

When running a business or an organization, every phone call is crucial. You can’t afford to miss a single call, as it could be a potential customer, a dream project, or an important client. Therefore, you need to look for solutions to never miss a call. When thinking about solutions to missing calls, the immediate […]

Handling calls as a virtual assistant is crucial to keep the customer satisfaction rate positive. To handle these calls, different factors matter, such as: Properly greeting the customers. Accurately identifying the clients’ and customers’ needs. Using well-structured scripts for calling. Focusing on call screening and routing. Processing the clients’ payments and orders. In this article, […]