Optimizing SEO is one of the powerful lead generation ideas. It’s a sustainable way to reach the target leads and turn them into your potential customers. SEO is an organic process of building a strong brand identity and authenticity among the target audience. In this article, we will discuss how you can use the powerful […]
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13 Best Lead Generation Channels for Qualified Leads
Remember when LinkedIn messages got replies within hours? When does Google Ads burn more budget from you? Or when your one blog post could rank for months? Awww! Those days have already gone too far! Today, public attention has become a thousand times more expensive! Competition becomes too brutal. Therefore, relying on only one or […]
How to Automate Email for Customer Service: Step-by-Step
46% of customers expect email replies within only 15 minutes. In that case, if your customer service agent got the email at midnight, what would to do? Well, with automation, your customer service team can deliver – even at 3 AM! Yes, this solution is not any magic; it’s only about the automation. In this […]
Customer Service Philosophy Guide
It’s no surprise that some brands are so easy to trust — and so easy to come back to. No, they don’t have Aladdin’s magic lamp! The real secret? They have a clear and strong customer service philosophy. Even this is not just a written document on their websites. It’s the way their team talks […]
Lead Generation Glossary: A-Z Terms
Lead generation is very important in this era as it facilitates business growth and boosts revenue through generating leads and building relationships. However, there are plenty of terms used in and related to lead generation activities. So, we are providing you with an A-Z glossary of lead generation terms below. Let’s Go! A ABM Account […]
What Are the Different Types of Call Handling? How They Work
Call handling refers to a call center agent addressing a customer’s queries, sales, or after-sales service needs over the phone. It is a structured and strategic process for managing calls to achieve efficiency and effective customer satisfaction. Call center service or efficient communication is essential for every business’s growth. In this guide, you will learn […]
What Does Good Customer Service: A Complete Guide
Customer service refers to assistance for any issue a customer faces after or before purchasing a product or service via phone, email, or in person. Therefore, businesses that focus on customer satisfaction and improve customer service develop a strong reputation and quickly become recognized brands. Whether you are a job seeker in the customer service […]
Customer Service vs Customer Experience: Key Differences
When you interact with a brand, whether you browse, purchase, or seek help, every step is a form of customer experience. On the other hand, customer service is direct assistance from the seller, a part of the customer experience. In this article, you will learn the key differences between customer service and customer experience, what […]
How to Improve Call Handling Skills: Secret Tips
When you pick up the phone, you are not just answering a call; you are opening a door to build trust, solve problems, and represent your brand. Now, a highly competitive marketplace always demands better customer service. So, better call centre support relies on a set of call handling skills. Call centre service is almost […]
How to Handle Difficult Calls in a Call Center – Expert Strategies
Call center agents frequently face interactions with clients beyond routine inquiries into difficult situations. These calls, often optimized from significant customer pain points like frustration, confusion, or dissatisfaction, can be literally stressful and challenging for the call agents. You need to understand what makes a call difficult in the first steps towards effective management. Therefore, […]