Confidence is often told as a reason for failure in cold calling but the fact is, it’s not the root cause. It’s necessary, but the reason for feeling less confident happens due to no preparation, superficial knowledge about  products or service, no experience, unexpected objections etc. Remember, confidence is not a feature that every agent […]

In phone selling, telemarketing or cold calls, prospects decide to continue it or not, in the very first moment after receiving. It only takes almost 3 seconds to make up their mind whether to continue or not. If the opening is right, the chance to have a longer conversation and probably conversion increases. And if […]