When running a business or an organization, every phone call is crucial. You can’t afford to miss a single call, as it could be a potential customer, a dream project, or an important client. Therefore, you need to look for solutions to never miss a call. When thinking about solutions to missing calls, the immediate […]

Handling calls as a virtual assistant is crucial to keep the customer satisfaction rate positive. To handle these calls, different factors matter, such as: Properly greeting the customers. Accurately identifying the clients’ and customers’ needs. Using well-structured scripts for calling. Focusing on call screening and routing. Processing the clients’ payments and orders. In this article, […]