Call centers today are often under pressure to deliver faster, smarter, and more personalized support. This is when blended call handling is needed, a system where agents can not only answer customer inquiries, but also reach out to potential customers for lead generation. Today, we will talk about what blended call handling means and how […]

Call handling simply is the management of telephone or mobile phone calls. Managing incoming and outgoing calls from start to end or transferring for additional needs for any organization, according to the needs of the customer or business, is call handling. A well-organized call center service can improve your business and customer satisfaction effectively. Did […]