Inbound Vs Outbound Calls – Key Differences
April 30, 2025
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High-volume support with advanced pricing plans — Start today, fully scalable and customized to your business needs.
Find the perfect plan with virtual call reception solutions designed to meet your goals and scale with your business.
Ideal for businesses that require coverage between 8:00 AM to 6:00 PM and handle 5 or more calls daily.
Ideal for businesses that require coverage between 8:00 AM to 6:00 PM and handle 20 or more calls daily.
Ideal for businesses that require coverage between 8:00 AM to 6:00 PM and handle 40 or more calls daily.
When you choose CallingAgency, you’re choosing more than just someone to answer your calls — you’re choosing a partner who represents your business with the same care and professionalism you would.
Select our price packages to grow a strategic partnership focused on your front-line communications. We work as an enhanced part of your team, performing the same level of professionalism you expect from your own employees on each call we take on behalf of your business interest.
Our virtual call answering receptionists are trained to represent your brand with competency, making sure every call shows your dedication to quality.
You focus on growing your business. We'll take care of busy calls, scheduling, receiving, answering, and messages, so you have more time for important projects.
Get high-quality service without going beyond your budgeting plan. Our answering services offer great value, improve your business operations, and increase your profits.
Help your team focus on better operational excellence. By letting us handle initial calls, your staff can concentrate on their important tasks without interruptions, which boosts productivity and accelerates your operational systems.
When researching the different types of phone call answering services, pricing models can be challenging and complicated. Also, you may try to connect services with your budget and specific business needs. This guide will help you break down virtual phone call answering service pricing plans, providing clear information to help you choose the best options for your business.
A virtual call receptionist call answering service provides you with remote support, making it essential to understand your cost structures and service flexibility. Pricing plans typically depend on factors like expected call volume, specific services you need, billing methods, and any other customized requirements. You’ll generally come across costs running from $50 to over $3000 per month, based on the plan’s features. Standard pricing models include:
You will be charged a flat fee for every single call, regardless of the call duration. If your call duration is 30 seconds or 5 minutes, you must pay for the full call as per the 1-minute call rate. However, you should clarify if this flat fee applies to all answering calls, including wrong numbers, spam calls that get through filtering, or very brief hang-ups.
Your bill is calculated based on the total time the agents spend handling your calls, and is typically billed, meaning a call lasting only 15 seconds could be billed as a full minute. Also, you should inquire – does billing time start from the agent’s answer, if hold time is included in the billable minutes?
You pay a fixed fee for every month, which includes a specific number of calls or minutes, like 100 minutes or 200 calls.
You only pay for the fixed number of calls answered or minutes used, with no recurring monthly base fee or additional charges.
This is a pricing, essentially structured version of monthly subscriptions. Providers offer several types of packages (tiers) based on ranges that include calls or minutes, like Tier-1: 0-50, Tier-2: 51-150 calls, Tier-3: 151-300 calls.
The price includes call answering, plus an additional service package. Basic services like taking messages included with standard plans, more complex features like appointment scheduling, lead qualification, order taking, outbound calling, or advanced reporting might be bundled into premium tiers or offered as add-ons to a base price.
This package is typically for businesses’ needs, specialized handling such as 24/7/365 coverage, which supports multiple languages (bilingual agents), adherence to specific compliance standards (like HIPAA for healthcare), complex call scripting or routing, that is integrated with proprietary software, or very high call volumes.
Securing the right call answering service transcends mere cost-cutting. Expertly define your essential needs first to avoid paying for unused features. Then, seek recommendations from trusted industry peers. Finally, always test the service through a trial to ensure its reliability and practical value for your business.
Choosing the right call answering service transcends your cost-cutting. Define your essential needs deliberately first to avoid paying for more hidden features.
Frequently Asked Questions about our Virtual Call Answering Services. For additional questions that are not answered here, please refer to our complete FAQ page for more information on services and account handling.
Well. Our outstanding responsiveness is essential to the premium experience. We are committed to ensuring that the majority of your calls are answered promptly – 80% or more are answered in 3 rings or less. We know that time is crucial for your callers. In these situations—where a short waiting time is required, we take great care to keep queue times under 60 seconds!
We understand that a customization strategy is key for a premium service. This is why we have a detailed onboarding process to understand your specific needs. When a call comes in our queue—our system instantly forwards all the important details about your company, like your preferred greeting and specific instructions. Therefore, we use a custom script to ensure our receptionists gather the correct information and handle the call exactly as you would.
Absolutely! We see onboarding as the foundation for a long-term and successful partnership. Our customized setup process is all about deeply understanding your business and needs. We’ll work closely with you to establish call quality, scripting, data collection, and integrations that truly fit your requirements. And, we’re very advanced about the types of businesses—best suited to support, ensuring from the beginning to the end for your business. As a family-run business, your success is our success, and we’re committed to being there for you every step of the way
No worries. You can get our services according to your business needs, which can change rapidly. That’s why our service plans are built totally customized with flexibility! You aren’t restricted to any long-term contracts. Therefore, you can switch plans whenever you need to match your call volume or service requirements.
Currently, we don’t have a specific pricing model for per-call plans. Our pricing packages are designed on a monthly call answering service basis, with flexible pricing packages that offer clear and concise virtual call answering services. I hope this will make sense!
Not at all! You don’t have to sign a contract when you operate on convenient packages on a month-to-month basis, offering your complete flexibility.
No, at all. We don’t charge fees for setting up your packages. We bill you monthly, and your payment method will be charged automatically on your billing date.
Definitely, we are committed to preserving your data & private policy, and measures are in place.
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In the cold calling industry, CallingAgency is the name you can rely on for top-quality cold calling, appointment setting, telemarketing, and more, all of which are instrumental in boosting your growth. We leverage our experienced COLD CALLERS to achieve satisfactory WARM RESULTS!
